What the warehouse inspects, and when your return window shuts
The warehouse is the last place where a find can still be swapped or sent back at the seller's expense of time rather than yours. What the warehouse looks at, and how quickly you react to its photos, decides how much of the deal survives.
Check the item before it ships
Sample catalog QC photos. Use the images attached to your own OrientDig order to check what arrived.
Received, Stock arrived, Stored: the arrival check
Items pass through three statuses on arrival: Received (arrived, waiting for inspection), Stock arrived ("Item inspection and weighing have been completed") and Stored in warehouse. The weighing at this point feeds the freight estimate later.
The inspection itself is a basic appearance check: color, obvious damage, stains, size, model and version. OrientDig's inspection page lists two things it does not cover, slight color differences and actual size errors, and electronics are judged by appearance only.
QC photos come in a standard set. The photo page says they "typically only include three basic images of the front, back, and side/logo", retaken free if unclear. Other OrientDig pages advertise more generous wording; the three-photo set is the one written as a standard.
Matching the photo set to your order line
Here is how to check the QC set against what you paid for. Open the photos next to your order line, not next to the catalog card. The order line holds the option you actually chose; in OrientDig's warehouse screen the chosen color and size string follows the item all the way from checkout.
- Option first. Color, size label, length. A wrong option is the seller's mistake and the clearest case for a return.
- Visible damage and stains. These are inside the inspection scope, so say so if the photos show them and the report did not.
- Count. Two pieces paid for, two pieces in the photo.
- Ask for a retake if a detail is not readable. The photo page says unclear photos are retaken free.
Buyers online shorten acceptance to GL (green light) and rejection to RL (red light). OrientDig's own pages do not use those words.
Five days after Stored to return it
Everything above has a deadline. The return terms accept a return or exchange request for five days, 120 hours, counted from the moment the status reads Stored in warehouse; after that the request is refused, and in any case the seller has the final say. The cost is postage to and from the seller plus a 0.75 USD service fee. The service-standard table words the fee differently, one free return or exchange a month and 5 CNY after that, so both are noted here; the return terms are the newer page.
A defect found by the warehouse or by you takes a softer route. The service-standard row "Quality Inspection" says the agent "shall check with the seller and assist the user in negotiating with the seller". That is a negotiation, not a promise of a refund.
For the money side, a return sends the refund to your OrientDig balance once the seller pays; see stock and changes for the waits.
